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Frequently Asked Questions

Q. How can I ensure my transaction is safe and secure?

A. Our whole website is fully encrypted to the highest global standards to protect you. Each and every page of our site is secure using 128 bit SSL technology so that you can shop with 100% confidence that you transaction is safe.


Q. Will I receive confirmation of my order?

A. Yes, a confirmation email will be sent to you once your order is complete. You will be provided with an order number, please keep this safe as you will need it for any future correspondence. Once you have placed your order you will also see an order summary on screen which you can save or print also.


Q. How will my item be print?

A. Our professionals use state of the art precision machinery, all our printing are done using a high end professional printers and other precision machineries. Our professionals will ensure you get the best quality image print onto your item, the size of text maybe slightly reduce if combing text with an image. Ensure that you get the content and spelling of your message right as we will not be held responsible if you send us any spelling mistakes. Our professionals will then lay the message out to give you the best result.


Q. When will you dispatch my order?

A. Our standard dispatch time is 2-3 working days.


Q. Do you offer a next day delivery service?

A. No, but as a service we do offer an Express Delivery service at an additional cost. For this service it will be available on the product page.


Q. Do you deliver internationally?

A. Yes, we does deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards, netbanking and different other way of payment as available on the website.


Q. What if the item I want to order is out of stock?

A. Our website will tell you if an item is out of stock when you explore the product, we make every effort to make sure our website is accurate and up to date.


Q. How do I pay for my gifts?

A. There are various ways of making payment which are available at the website: Pay via our online payment system. When you make your purchase you will be directed to a secure connection - goods will be dispatched on receipt of cleared payment.


Q. How do I send my photo?

A. When placing your order via our website you will be asked to upload your image after adding an item to your shopping bag.


Q. Can I cancel my order?

A. If you want to cancel your order you need to send us a cancellation email on our email cancellation@kadokart.com within 12 hours of you placing the order, however, if your order has already been in production then cancellations will not be accepted.